Exclusive Beauty Supplies Business Policies

EBS Quality Service

At Exclusive Beauty Supplies, we strive to provide top-quality, personalized and professional service to our valued clients. We make every effort to maintain full inventory on all brands and to ensure that your order arrives promptly (next or second day, in most areas), complete and accurate. We double-check every order before shipping. Please report all order discrepancies within 24 hours of receipt for adjustments and reshipping. All merchandise remains the property of Exclusive Beauty Supplies until paid in full. SAME-DAY SHIPPING ENDS AT 2:00P.M. EST. All deals available while supplies last. Prices may change at any time without notice.

Terms of Sale

All orders are shipped prepaid or COD only. We do not offer any discounts. We accept checks, money orders, VISA, MasterCard, Discover and American Express; no cash, please. If your credit card is declined for any reason, the order will not be shipped unless you supply a valid credit card or authorize COD shipment. Returned checks and declined credit cards are subject to a $30 service fee. Terms on introductory deals must be paid on schedule or are subject to a 1-½% service fee. Limit of one introductory deal per brand per salon. All merchandise subject to availability; all prices subject to change at any time, with or without notice. Salons are responsible for updating all business information, including change of ownership, address, contacts and phone numbers.

Back Orders & Add-ons

As a rule, we are only out of a product when our manufacturers are backordered. In that event, backordered items are not shown on the invoice and are not automatically reshipped. Please add the items onto your next order. Please understand that your order is picked, packed and prepared for shipping immediately after you place it. Add-ons to your order will be handled as new orders and will incur additional shipping charges.

State Sales Exemption

State sales tax is charged on all professional-use items. To qualify for resale tax exemption on retail items (including hair extensions), a valid state resale certificate must be on file at our office. Florida salons are responsible for submitting a renewed certificate every calendar year to maintain tax-exempt status. (Other states submit one time only.)

Shipping

Exclusive Beauty Supplies offers two-day shipping throughout Florida, Georgia, Mississippi, Louisiana and Alabama through an independent shipping company or FedEx (next-day delivery in select areas). Large or overweight orders and orders containing oversized items (including product displays and shelving units) may be subject to additional freight charges. Orders refused or returned for any reason will be charged double shipping for re-delivery or on the next new order.

Damages

Replacement products will be issued for all damages due to shipping and faulty packaging only if reported within 24 hours of receipt. Please check your order immediately after opening. Other product guarantees are subject to individual manufacturer guidelines.

Rewards

Manufacturer rewards are the responsibility of the salon to claim each month or quarter (based on the individual manufacturer guidelines). Unclaimed rewards (including late claims) are forfeited and may not be reclaimed the following period. Rewards take up to 60 days to process and are shipped with the next paid order to the salon. The salon may choose to pay the shipping costs to receive the rewards prior to a paid order. EBS station rewards may not be claimed for previous orders.

Returns and Credits

No discontinued products may be returned for any reason, and no product may be returned within the first 30 days after purchase or after 90 days from purchase. Otherwise, products must be returned in resalable condition to qualify for credit or exchange, subject to a 20% restocking fee. Only current packaging (no price tags or marks from price tags) will be accepted. No product may be returned if not paid in full, including products from introductory deals shipped on terms. The salon is responsible for shipping returns back to EBS; EBS staff does not return product. Credits are issued only after product is returned, inspected and restocked in the warehouse. Returns from introductory deals will be charged back for all free goods in the deal in addition to the restocking fee. (No returns on appliances and tools. Manufacturer defects will be replaced within 30 days from purchase only; no credits, returns or refunds for any other reason.) No returns on hair for any reason. Please refer to separate policies on claims for hair.

Privacy and Cookie Policies

This privacy notice discloses the privacy practices for Exclusive Beauty Supplies. This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. Use of Registration Data

4. Use of Cookies on the site

5. The security procedures in place to protect the misuse of your information.

6. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:" See what data we have about you, if any. " Change/correct any data we have about you. " Have us delete any data we have about you. " Express any concern you have about our use of your data.

Registration

In order to receive our bi-monthly catalog, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800.427.7430 or irist@exclusivebeautysupplies.com.

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